Overview

Our application support & management services give you the most reliable application service, 99.99% uptime, highest performance throughput, operational efficiencies across business processes, AI/ML based proactive services, incident, problem and request management, lower costs with effective knowledge management & the fastest issue resolution framework in the industry today.

We pride ourselves to have achieved one of the top class outcome metrics in all our client engagement, viz. under 15 minutes of issue response time, severity 1 issue resolution within 2 hours, 100% delivery of changes within the time agreed upon, and so on.

Some key industry challenges and needs

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Lower support costs to
reduce TCO over the
long term

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Upgrading and customizing
applications regularly for the ever
changing business needs

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Skilled talent to manage the current
application environment, viz. legacy
and modern applications

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Strategic transitioning
from legacy applications
to aid business

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Adhering to quality and
process orientation on an
ongoing basis

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Proactive incident and problem
management to minimize business
disruptions

 

Our Services

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Application
maintenance

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Application
re-engineering

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Migration, upgrade
& integration

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Helpdesk &
service desk

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Version & knowledge
management

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Error, event, problem, &
request management

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Technical support /
SRE / DevOps

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Performance, troubleshooting,
& optimization

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Documentation, development,
& maintenance

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Disaster recovery, high
availability & business continuity

 

Why us

  • 24x7 support leveraging our global delivery model
  • Experience in process standardization via global best practices and quality frameworks, viz. ITIL, CMMI, COBIT, etc.
  • Expertise in AI/ML based predictive platform for proactive incident and problem management
  • Proficiency in automation of business processes and systems, customized to your unique state and needs
  • Flexible and non-linear pricing model to optimize spends